Contact information

Last Updated: July 23, 2026

Contact Verdelume

Thank you for visiting Verdelume.

Our customer support team is available to assist with questions regarding:

  • Products and personalization.
  • Order status.
  • Shipping and tracking.
  • Returns and refunds.
  • Damaged or incorrect products.
  • Website access.
  • Payment questions.
  • General business inquiries.

Business Information

Business Name: Verdelume
Website: verdelume.website
Year Established: 2023

Business Address:
415 64th Ave E
Vancouver, BC V5X 2M9
Canada

Customer Support Email:
support@verdelume.website

Customer Support Phone:
+1 604 340-8480

Before Contacting Us

To help us respond efficiently, please include the following when contacting us about an existing order:

  • Your full name.
  • Your order number.
  • The email address used at checkout.
  • A clear description of your question.
  • Relevant photographs or videos when reporting damage, defects, or personalization errors.

Please do not send sensitive payment information, passwords, complete card numbers, or security codes by email.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order.

Because personalized products may enter production soon after purchase, changes and cancellations cannot be guaranteed after production has begun.

Returns

Returns must be authorized before products are shipped back.

Please do not send returns to our business address without first receiving return instructions from our support team.

For complete conditions, review our Return and Refund Policy.

Response Times

We aim to respond to customer inquiries within 1–2 business days.

Response times may be longer during weekends, public holidays, major promotions, and high-volume periods.

Formal Notices

Formal legal notices may be delivered using the contact details listed above.

Notices should clearly state:

  • The sender’s full legal name.
  • Contact information.
  • The relevant order or transaction.
  • The nature of the notice.
  • The requested response or resolution.

Customer Support Commitment

Verdelume is committed to treating customers respectfully and handling inquiries fairly.

We encourage customers to contact us directly before initiating a payment dispute so that we have an opportunity to investigate and resolve the matter.