Refund policy

Last Updated: July 23, 2026

Thank you for shopping with Verdelume. We want every purchase from our store to be a positive experience. This Return and Refund Policy explains the conditions under which products purchased through verdelume.website may be returned, replaced, or refunded.

By placing an order with Verdelume, you acknowledge that you have read and agreed to this policy.

1. 30-Day Return Policy

We offer free returns within 30 days of delivery.

You have 30 calendar days from the date your order is marked as delivered to request a return. To qualify for a return, the product must:

Be in the same condition in which it was received.
Be unused, unworn, and free from damage caused after delivery.
Include all original components, accessories, packaging, and instructions.
Be accompanied by valid proof of purchase or an order number.

Returns submitted more than 30 days after delivery may not be accepted unless required by applicable law.

2. Free Return Shipping

Approved returns are eligible for free return shipping.

Once your return request has been approved, we will provide return instructions and, where available, a prepaid return shipping label. Products returned without prior authorization may not be accepted or refunded.

Customers should not send returned products directly to the business address shown on our website unless our customer support team has specifically instructed them to do so.

3. Personalized and Custom-Made Products

Many Verdelume products are personalized using names, photographs, messages, dates, or other customer-provided information.

Personalized products may be returned within the 30-day return period provided they meet the eligibility requirements stated in this policy. However, we reserve the right to refuse returns where:

The customer approved the personalization and the product was made correctly.
The return is requested because the customer submitted incorrect text, spelling, dates, photographs, or other customization details.
The product has been used, altered, damaged, or modified after delivery.

If we made an error in the personalization, produced the wrong design, or supplied a defective product, we will offer a replacement or refund at no additional cost.

Customers are responsible for carefully reviewing all personalization details before submitting an order.

4. How to Request a Return

To request a return, contact us at:

Email: support@verdelume.website
Phone: +1 604 340-8480

Please include:

Your full name.
Your order number.
The email address used when placing the order.
The reason for the return.
Clear photographs or videos if the product is damaged, defective, or incorrect.

Our support team will review your request and provide further instructions.

5. Damaged, Defective, or Incorrect Products

Please inspect your order immediately after delivery.

Arrives damaged.
Contains a manufacturing defect.
Is different from the product ordered.
Contains a personalization error caused by Verdelume.
Is missing parts or accessories.

We may request photographs or videos so that we can review the issue. Once confirmed, we may offer, depending on the circumstances:

A free replacement.
A full or partial refund.
A replacement component.
Another appropriate resolution.

Customers will not be charged return shipping for products confirmed to be damaged, defective, or incorrect.

6. Non-Returnable Items

The following items may not be eligible for return:

Products returned after the 30-day return period.
Products damaged through misuse, neglect, accidental damage, or improper handling.
Products altered, repaired, engraved, or modified after delivery.
Products missing original components or packaging.
Gift cards or promotional credits.
Items marked as final sale, where permitted by law.
Products returned without authorization.

These exclusions do not limit any rights available to you under applicable consumer-protection law.

7. Order Cancellations and Changes

Because many of our products are personalized, production may begin shortly after an order is placed.

To request a cancellation or change, contact us immediately at support@verdelume.website. We will make reasonable efforts to assist you, but we cannot guarantee that an order can be cancelled or changed after customization or production has begun.

Orders that have already been shipped cannot be cancelled and must be handled through the return process after delivery.

8. Refund Processing

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank, card provider, or payment processor.

Original shipping charges are not deducted because Verdelume offers free standard shipping. Additional charges for optional premium or expedited services, where offered, may not be refundable unless the service was not provided as promised.

9. Late or Missing Refunds

If you have not received an approved refund:

Check your bank or payment account again.
Contact your card issuer or payment provider.
Allow additional processing time, as financial institutions may take several days to post refunds.
Contact us at support@verdelume.website if the refund is still missing.