Shipping policy
Last Updated: July 23, 2026
This Shipping Policy applies to orders placed through verdelume.website.
1. Free Worldwide Shipping
Verdelume provides free standard shipping worldwide on eligible orders placed through our website.
No minimum purchase amount is required unless otherwise stated during a specific promotion.
Free shipping does not necessarily include:
- Expedited delivery.
- Customs duties.
- Import taxes.
- Brokerage charges.
- Remote-area surcharges imposed by local carriers.
- Address correction or redelivery fees caused by incorrect customer information.
Any additional optional charge will be disclosed where reasonably possible.
2. Order Processing
Orders are generally processed after payment has been successfully authorized.
Because many Verdelume products are personalized, production may require additional time to prepare the customer’s name, photograph, message, date, or selected design.
Processing normally takes approximately 2–5 business days. Processing time is separate from delivery time.
Orders are not normally processed on weekends or Canadian public holidays.
During major holidays, promotional periods, or periods of high demand, processing may take longer.
3. Estimated Delivery Time
After processing and dispatch, estimated standard delivery is generally:
7–10 business days
Delivery estimates begin when the order has been shipped, not when the order was placed.
Business days generally exclude weekends, public holidays, customs delays, and days when carriers are not operating.
4. Delivery Estimates Are Not Guarantees
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including:
- Customs inspections.
- Carrier delays.
- Severe weather.
- Natural disasters.
- Public holidays.
- Labour disruptions.
- Transportation interruptions.
- Incorrect or incomplete addresses.
- Remote delivery locations.
- High seasonal order volumes.
- Local security or regulatory restrictions.
We will make reasonable efforts to assist customers when a shipment is delayed.
5. Order Tracking
Where tracking is available, customers will receive a shipping confirmation containing tracking information after the order has been dispatched.
Tracking information may take several business days to update after the shipping label is created.
Some international postal services provide limited tracking after a package enters the destination country.
6. Shipping Address Accuracy
Customers are responsible for entering a complete and accurate shipping address.
Before completing checkout, please verify:
- Recipient’s full name.
- Street address.
- Apartment, unit, or suite number.
- City.
- Province, state, or region.
- Postal or ZIP code.
- Country.
- Telephone number, where requested.
Contact us immediately if you discover an error.
We cannot guarantee that an address can be changed after production or shipping has begun.
7. Incorrect or Incomplete Addresses
If a package is delayed, returned, lost, or delivered incorrectly because the customer provided an inaccurate or incomplete address, Verdelume may require the customer to pay any reasonable redelivery or replacement costs.
We are not responsible for orders delivered to an address correctly entered by the customer but intended for another recipient or location.
8. Customs Duties and Import Taxes
International shipments may be subject to customs duties, import taxes, handling fees, or brokerage charges.
These charges are determined by the destination country and are generally the customer’s responsibility unless expressly included at checkout.
Verdelume cannot control or predict customs charges and cannot declare an inaccurate product value or mark a commercial order as a gift.
Customs processing may delay delivery.
9. Split Shipments
Orders containing multiple products may be shipped in separate packages due to production schedules, warehouse availability, package dimensions, or fulfilment locations.
Customers will not be charged additional standard shipping fees when an order is divided into multiple shipments.
Packages may arrive on different dates.
10. Delayed Orders
If an order has not arrived within the estimated delivery period, customers should:
- Review the tracking information.
- Check with household members, neighbours, building staff, or a local collection point.
- Contact the local carrier.
- Contact Verdelume at support@verdelume.website.
We may ask the customer to allow a reasonable additional period while the carrier investigates.
11. Lost Packages
A package may be considered lost after the carrier confirms that it cannot be located or after a reasonable investigation period has passed.
Where a package is confirmed lost in transit, we may offer:
- A replacement shipment.
- A refund.
- Another appropriate resolution.
We are not responsible for packages lost after confirmed delivery to the address provided by the customer, except where required by applicable law.
12. Packages Marked as Delivered
If tracking shows that a package has been delivered but you cannot locate it:
- Check all entrances and safe delivery areas.
- Ask household members, neighbours, or building management.
- Contact the carrier.
- Allow up to 48 hours, as some carriers mark packages as delivered before final handover.
- Contact us if the package remains missing.
We will assist with a carrier investigation where appropriate.
13. Damaged Deliveries
If your package or product arrives damaged, contact us as soon as possible and provide:
- Your order number.
- Photographs of the outer packaging.
- Photographs or videos of the damaged product.
- Photographs of the shipping label.
Please retain the packaging until your claim has been reviewed.
14. Refused and Unclaimed Packages
Customers are responsible for monitoring tracking and arranging collection when required.
Packages that are refused, left unclaimed, or returned because import charges were not paid may be subject to deductions for costs incurred, where permitted by law.
Personalized items returned as unclaimed may not always be suitable for resale.
15. Delivery Restrictions
We aim to ship worldwide, but delivery may be unavailable to certain locations due to:
- Carrier limitations.
- Sanctions or trade restrictions.
- Local laws.
- Security concerns.
- Remote-area restrictions.
- Temporary transportation disruptions.
If we cannot ship an accepted order, we will notify the customer and issue an appropriate refund.
16. Contact Us
For shipping questions, contact:
Verdelume
415 64th Ave E
Vancouver, BC V5X 2M9
Canada
Email: support@verdelume.website
Phone: +1 604 340-8480
Website: verdelume.website